4.1.1 AE1 BASIC STUDIES

4.1.1.1 AE10 MULTI-DISCIPLINARY SKILLS AND CHANGING SOCIETY 10 CR

AE1003 Orientation to Studying at EVAMK 2 CR

Objectives The student will create a general view of the role of Polytechnic in the society. He/she will become familiar with Espoo-Vantaa Polytechnic and with the studies at Polytechnic level. The student will develop his/her skills to be able to plan a Personal Study Path. He/she will form an understanding of Espoo-Vantaa Polytechnic, structure of studies, student union activities, counselling and tutoring system.The student will become familiar with the philosophy behind a multi-disciplinary polytechnic. The student will understand the requirements of life-long learning in a changing society. The student will understand the changes and long-term development at the national and international level as well as the changes in business life. Content Espoo-Vantaa Polytechnic, Networking, Multi-disciplinary Element. Structure and Functioning of the Student Union at Espoo-Vantaa Polytechnic.

AE1004 Changes in Society and Work Place 4 CR

AE1004 Business in a Changing World 2 CR compulsory  AE1004 Oral and Written Communication Free Interchange in Learning Situation 1 CR compulsory  AE1004 Basics of Information Technology and Word Processing 1 CR compulsory   Objectives The student will acquire skills to operate in a multi-cultural and international society. The student will become familiar with the required professional competencies. He/she will become familiar with his/her curriculum and will plan his/her Personal Study Path. The student will acquire skills in information sourcing, communication and Information Technology. AE1004 Oral and Written Communication Free Interchange in Learning Situation 1 CR Objectives The student will develop skills in oral and written communication for the purposes of the polytechnic study programme. Content Interviewing Technique/ Writing Skills including Linguistic correctness/Oral and Written Reports AE1004 Changes in Society and Work Place/Business in a Changing World 1.5 CR Objectives The student will understand the changes and long-term development in society, in business practices, in work place, in culture and the interrelations between them. The student will understand the effect of this development on required professional competencies and the planning of the personal study path. Content Global Trends/Development of Society/Business Practices and National Culture/Changes in Work Place and Required Professional Competencies/Resulting Impact on Education (curriculum/personal study path) AE1004 Basics of Information Technology and Word Processing 1 CR Objectives The student will learn the functions of operating system and he/she will be able to use specific programs. The student will be able to use e-mail and certain functions of word processing programs and to produce standardised documents. Content Windows98/GroupWise5/Word97

AE1005 Foundation of Professional Abilities 4 CR

AE1005 Foundation of Professional Abilities 4 CR      Research and Development 2 CR (incl. Information Sourcing) 2 CR compulsory  Professional Growth 2 CR (incl. Learning Processes) 2 CR compulsory  Foundation for Professional Business Perception 1 CR compulsory Objectives The student will create a general view of the main philosophical trends and of the definitions of knowledge and practice in terms of the Polytechnic system. The student will adopt views on the importance of professional ethics and moral standards in business. The student will become familiar with entrepreneurship. AA1005/ Research and Development 2 CR Content Concepts of Research and Knowledge, Basics of Research, Information Sourcing, Library Services and Information Technology, Development Project and Reporting. Statistical Methods used in Research. AA1005/ Professional Growth 2 CR Content Learning Process, Self-directiveness, Learning Styles and Strategies, Learning in Teams and Creative Problem Solving in Professional Growth.

4.1.1.2 AE15 ENTREPRENEURSHIP 13 CR

AE15 ENTREPRENEURSHIP 12 CR      AE1500 Being an Entrepreneur 1 CR compulsory  AE1501 From Idea to Business Plan 4 CR compulsory  AE1502 Regulations Governing Business 3 CR compulsory  AE1503 Business Mathematics 2 CR compulsory  AA1504 Företagspresentation 1 CR compulsory  AA1505 Company Presentation 1 CR compulsory Objective On completion of this study entity, the student will have the comprehensive idea of entrepreneurship and its different forms of implementation. The student will be able to assess business ideas as to profitability and their success in the market.

AE1500 Being an Entrepreneur 1 CR

Objectives The student will understand the significance of personal internal entrepreneurial spirit in association with the operation of an organisation. The student will be able to assess and develop characteristics required by entrepreneurship and will learn the principles of business ethics to create one’s own standards. Content Entrepreneurship in Various Organisations/Assessment of One’s Own Entrepreneurial Traits/Forms of Entrepreneurship and Building Up Business Network of Associates/Business Ethics.

AE1501 From Idea to Business Plan 4 CR

Objectives he student will be able to assess and prepare the necessary Documents required for starting a viable and customer-oriented business. The student will be able to compile a preliminary business plan and to develop different types of creative thinking techniques with the ability to employ these. Content Client-Based Approach/Creating Ideas/Market Analysis/ Profitability and Finance/Development of Client-Based Services and Products/Insurmountable Difficulties/Segmentation/Creating Positive Image/Strategies for Operations, Finance and Marketing in Relation to Starting a Business/Documents Required

AE1502 Regulations Governing Business 3 CR

Objectives The student will develop judicial thinking and analytical skills to act as an entrepreneur in accordance with the rules and regulations. The student will be able to compare different types of enterprises and to apply the rules and regulations governing accounting and finance to business practices. The student will be familiar with the legalities in preparing and making a contract and with the law pertaining to legal obligation. Content Legal Thinking/Types of Enterprise in Relation to Taxation/Principal Rules and Regulations in Accountancy/Basics of Contract Law/Rules and Regulations Restricting Competition/Debt and Guarantees in Relation to Debt

AE1503 Business Mathematics 2 CR

Objectives The student will become acquainted with mathematics and statistics as applied in practical business situations and will learn the phases of scientific research. The student will become acquainted with statistical research and principles of Probability distribution. Content Business Application of Interest and Percentage Calculations/Phases and Measuring in Statistical Research/ Concept of Calculating Probability and Allocation of Principles of Distribution/Statistical Basis for Research and Development.

AA1504 Företagspresentation 1 sv

Mål Att sätta sig in i det språkbruk som beskriver ett företag, dess bransch och olika processer. Innehåll Företagets bakgrund, bransch, affärsidé, företagsform, produkter och produktion, organisation, marknader, framtidsutsikter, lönsamhet och resultat.

AA1505 Company Presentation 1 CR

Objectives The student will master the terminology required to describe companies, their associated operating processes, culture, general mission, line of business and other important aspects of a company. On completion of the course, the student will be able to confidently give a business presentation, both spoken and written. Content Company’s Historic Background/Domestic and International Standing/Industry Sector/General Mission/ Company.

AA1506 Unternehmenspräsentation 1 Sw

Ziel Der Student/die Studentin ist mit einem Unternehmen und mit dessen verschiedenen Funktionen vertraut. Er beherrscht die für die Branche spezifischen Fachausdrücke. Inhalt Geschichte des Unternehmens, Tätigkeitsbereiche, Unternehmenform, Geschäftsidee, Produkte und Produktion, Organisation, Märkte und Zukunftsvisionen, sowie Rentabilität und Bericht über das Unternehmensergebnis.

4.1.1.3 AE16 BUSINESS PROCESSES 19 CR

AE1600 Process Approach in Business 3 CR compulsory  AE1601 Information Technology as a Tool 2 CR compulsory  AE1602 Working in Simulated Business 2 CR compulsory  AA1603 Kundservice och kundkontakter 1 CR compulsory  AE1606 Customer Driven Product Development 3 CR compulsory  AE1607 Working in Simulated Business/ Development of Processes 3 CR compulsory  AE1612 Information Processes 3 CR compulsory  AA1608 Exportkontakter 1 CR compulsory  AA1613 Business Communication 1 CR compulsory Objective The student will adopt and apply the principles of process thinking and will understand the resulting added value to the customer. The student will be able to work with the organisation’s processes and will be able to analyse, plan and develop the processes in accordance with the strategic goals. The student will develop interpersonal skills and communication skills to add success factors. Study entity Business Processes is based on the principles of process management. According to these principles, different types of processes form the basis for the activities and direction of an organisation. These processes extend throughout the entire mechanism. They are often classified as core processes of business operations, adding value and support at all levels. The descriptions of operational core principles may vary greatly from one company to another.

AE1600 Process Approach in Business 3 CR

Objectives The student will adopt the principles of process thinking and will understand the benefits of application to the customer. The student will understand the significance of different client groups involved in business operations and will be able to describe the operations of an organisation by preparing ‘a model’ of these operations and processes. Content Customer Processes/ Public Relations/ Profiling Different Target Customer Groups/Logistics in Relation to Profitability and Customer Satisfaction/ Purchasing in Domestic and International Markets/ Negotiations/Warehousing and Transport/Accounting and Finance as Process

AE1601 Information Technology as a Tool 2 CR

Objectives The student will be able to operate a personal computer in a MS-Windows environment and will be able to utilise the most common pc office applications. Content Integrated Use of Applications as Required to Reach the Objectives.

AE1602 Working in Simulated Business 2 CR

Objectives The student will form notions of the operating procedures on a practical level and will learn how to make use of information technology. The student will develop team working skills, people skills and communication skills in work environment. Content Working in Customer Service and in Logistic Processes - e.g. Purchasing and Selling/Customer Service and Liaison/Cash Flow and Processing Payments/Recording Daily Business Transactions/Accounting for Inventory/Accounting for Payroll/Performance Indicators/General Office Procedures/Preparing Statements and Reports/Spoken and Written Communication

AA1603 Kundservice och kundkontakter 1 sv

Mål Att klara sig i olika kundbetjäningssituationer och behärska det språkbruk som används i logistiska processer. Innehåll Kundbetjäning med hänsyn till olika målgrupper. Telefonkontakter och skriftliga kontakter som anknyter till beställnings- och leveransprocesser.

AE1612 Information Processes 3 CR

Objectives The student will be able to recognise the information necessary for development work and will be able to transform the need for information into questions. The student will recognise different information sources and will be able to use them in a diverse way. The student will develop the skills to produce reports and to draw conclusions and write briefs. Content Information Sourcing/Principles of Critical Approach to Work Development/Use and Sources of Qualitative and Quantitative Information/Critical Approach to Information Sources/Information Users and their Needs/Models and Frameworks in Research

AA1605 Kundenbedienung und Kundenkontakte 1 Sw

Ziel Der Student/die Studentin beherrscht verschiedene Situationen im Bereich der Kundenbedienung und kennt die wichtigsten sprachlichen Formulierungen zur Durchführung der logistischen Prozesse. Inhalt Kundenbedienung, Telefonische und schriftliche Kontaktaufnahme im Rahmen der Importtätigkeiten, Bestellungs- und Lieferungsprozesse.

AE1606 Customer Driven Product Development 3 CR

Objectives The student will be able to make by her/himself, and as a member of a group, innovative product decisions, as well as decisions concerning other parameters of marketing together with the client. Content Competitiveness/Marketing mixes/Quality of Goods, Services/Product Development Process/Legal Issues - Legal Protection, Product Liability/Profitability Calculations/Cost Drivers/Cost Centres/Product Costing/Activity Based Costing/Estimation on Product Life Cycle/Testing/Test marketing and Launching New Product /Environmental Thinking Based on Life-Cycle Concept.

AE1607 Working in Simulated Business/Development of Processes 3 CR

Objectives The student will understand, how to analyse, plan and develop processes. The student will gain experience through managing a simulated enterprise, a project or a campaign. The student will be able to analyse follow-up information, to recognise areas for development in processes and to use his/her own knowledge on the sequential stages on the planning process. The student will understand the effect of change (e.g. internationalisation/ export) on the processes. He/she will be able to act in the different phases of the development process. The student will be able to develop personnel resources in line with the objectives of the organisation. He/she will develop co-operation and interaction abilities. The student will be able to manage the communication and practices linked to export business in international markets. Content Analyses as the Grounds for Planning and Development/Recruiting/ Motivation and Development of the Personnel/Setting-up Export Functions/Finance/Communication in the Order-Delivery Process/Budgeting Process/Profitability/Planning Meetings

AA1608 Exportkontakter 1 sv

(Perioden hör ihop med perioden ”Att arbeta i ett övningsföretag/ utvecklingen av processer samt att skapa kundrelationer” ) Mål Att klara sig i exportverksamhet förekommande kontakter samt kommunikation förknippad med att skapa och upprätthålla kundrelationer. Innehåll Muntliga och skriftliga exportkontakter, att skapa och upprätthålla kundrelationer på den internationella marknaden enligt företagets mål och situation (mässa, direktreklam, säljbrev), att motta kundrespons och reagera på den.

AA1610 Exportkontakte 1 Sw

Ziel Der Student/die Studentin beherrscht die zur Aufnahme und Durchführung der Exporttätigkeiten und zum Aufbau von Kundenbeziehungen notwendigen sprachlichen Redewendungen. Inhalt Schriftliche und mündliche Kontaktaufnahme im Bereich der Exporttätigkeiten, Kontaktherstellung und Kontaktpflege auf dem internationalen Markt (z.B. Messen, Direktmarketing und Verkaufsbriefe sowie Entgegennahme der Kundenreaktionen und eigene entsprechende Reaktion auf diese).

AA1613 Business Communication 1 CR

Objectives The student will be able to successfully handle different situations related to customer service and to master the essential terminology of logistic processes. On completion of the course, the student will be able to handle various aspects of export trade and successfully liaison at a business level with customers. Content Written and Oral Communication in Importing and Exporting/Creating and Maintaining Customer Relations in the International Market/Customer Service taking into consideration different Customer Groups/Communication and general Information Technology in relation to Importing/ Activities involved in Order and Delivery Processes.

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